Returns & Exchanges
Online Return Policy
We're happy to offer a refund for non-sale online purchases* returned within 14 days of delivery. We also offer store credit for online purchases returned within 30 days of delivery. Returns must be in original unworn condition, with tags still attached. Shoes must be returned with original shoe box.
Returns made for exchange or store credit within 14 days of delivery are FREE!
If you prefer a refund, and request a pre-paid return shipping label, we'll deduct the cost of your return postage ($6.50/US / variable/Int'l) from your refund.
*PLEASE NOTE: Purchases made at our brick & mortar store are not eligible for refund -- only exchange or store credit within 14 days of purchase. Please check your receipt for our full in-store return policy
Need to make a return?
It's easy as...
1. Fill out the form below
2. We'll respond within 24 hours with confirmation and shipping label, if requested.
3. Return the item(s) using a trackable service (such as USPS Priority Mail). We're happy to send you a printable USPS shipping label, so you can just drop your return in the mailbox or schedule a USPS pickup!* Please enclose your original packing slip or a note with your name and invoice number. This will help ensure fast processing of your return!
RETURN SHIPPING ADDRESS:
173 Union Street
New Bedford, MA 02740
Which items are NOT eligible for return/exchange?
Sale items (marked in red on the product page), beauty products, and intimates (including hosiery) are non-returnable. We also do not offer refunds for items purchased at our New Bedford, MA storefront.
Please take care when trying on clothes and shoes. Items with missing tags or boxes, damage, stains, scuffs, or other signs of wear may be subject to a 20% restocking fee. Items returned after 30 days will also be subject to a 20% restocking fee. Please keep this in mind when making your return! Feel free contact us if you have questions about making a return. We're happy to help!
How do I make an exchange?
Please place a new order immediately! This ensures the size or style you'd like does not sell out, while your return is in process. Then, follow the steps above for making a return. Once your return is received, we'll simply refund your card or PayPal. Easy!
How long will it take to process my return?
Once received, your return will be processed within 48 hours. Please be sure to follow the steps above and also include your name and invoice number with your return, to avoid any delay. Once we have processed your return, your refund will post to your account within 3-7 business days, depending on your bank or credit card. Please note that if we send you a return shipping label, the label cost ($6.50/US & variable/Int'l) will be deducted from your refund. If your return is outside our refund window (14 days from delivery) you will be issued a store credit (via discount code) within 48 hours. (For more info on how to redeem a store credit, please see Ordering & Payment.)
Can I return/exchange an online purchase at your store?
Please contact our store at firstname.lastname@example.org if you'd like to make a return or exchange of something you ordered online. We're happy to accommodate you in every way possible, but our in-store sales team may need a heads up in order to properly process an online return.