Return Policy

Calico accepts returns of any full-priced online purchase* within 14 days of delivery.
Sorry, we cannot accept returns after 14 days.

Please note that we do not offer refunds. Returns will be processed as store credit only.

Returned items must be in original, unworn condition, with tags still attached. Shoes must be returned with original shoe box. Original shipping costs are non-refundable.

Return shipping costs are the responsibility of the customer. If we send you a return label, the cost will be deducted from your store credit.

Discounted items (sale items with a strike-through price, purchases made with a discount code, flash sale items), beauty products, swimwear, and intimates (including hosiery) are non returnable.

Returned items must be in original, unworn condition, with tags still attached. Shoes must be returned with original shoe box.

FAQ's

How do I make an exchange?

Please place a new order immediately! This ensures the size or style you'd like does not sell out, while your return is in process.

Then, fill out the form below to start your return. Once your return is received, we'll simply refund your card or PayPal. Easy!

How Long Will It Take?

Once received, your return will be processed within 48 hours. Please be
sure to follow the steps above and also include your name and invoice
number with your return, to avoid any delay. Your refund will be processed as a merchandise credit, and issued to you via email as a discount code.
If you've ordered a size exchange of the same style, your order will be
refunded to your card or original payment method.

Can I return/exchange an online purchase at your store?

Sure! Please contact our store at nbstore@shopcalico.com or give us a call at 508-999-4147, if you'd like to make a return or exchange of something you ordered online. We're happy to accommodate you in every way possible, but our in-store sales team may need a heads up in order to properly process an online return.

Start Your Return

1. Fill out the form below.

2. We'll respond within 24 hours with confirmation and shipping label, if requested.

3. Return the item(s) using a trackable service (or request a return label below.)

4. Please enclose your original packing slip or a note with your name and invoice number. This will help ensure fast processing of your return!

 

Fill out my online form.