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Returns & Exchanges

Online Return Policy

We're happy to offer a refund for any full-priced online purchase* returned within 14 days of USPS delivery. We also offer store credit for online purchases returned within 30 days of delivery. Returns must be in original unworn condition, with tags still attached. Shoes must be returned with original shoe box. Original shipping costs are non-refundable. Return shipping cost is the responsibility of the customer.

*Sale items (any item with a strikethrough price), beauty products, and intimates (including hosiery) are non-returnable. We also do not offer refunds (exchange or store credit only) for items purchased at our New Bedford, MA storefront.

Sale items purchased online may be returned within 14 days of delivery for exchange or store credit ONLY.  No returns of sale items will be accepted after 14 days of USPS delivery. Sale items purchased at our New Bedford, MA storefront are final sale.

Free Returns!

Online returns made for exchange or store credit within 14 days of delivery are FREE! 
If you prefer a refund, and request a pre-paid return shipping label, we'll deduct the cost of your return postage from your refund.

 

Need to make a return?

It's easy as...
1. Fill out the form below
2. We'll respond within 24 hours with confirmation and shipping label, if requested.
3. Return the item(s) using a trackable service (such as USPS Priority Mail). We're happy to send you a printable USPS shipping label, so you can just drop your return in the mailbox or schedule a USPS pickup!* Please enclose your original packing slip or a note with your name and invoice number. This will help ensure fast processing of your return! 
RETURN SHIPPING ADDRESS:
Calico
ATTN: RETURNS
173 Union Street
New Bedford, MA 02740
Fill out my online form.

Which items are NOT eligible for return/exchange?

Sale items (any item with a strike-through price), beauty products, and intimates (including hosiery) are non-returnable. We also do not offer refunds for items purchased at our New Bedford, MA storefront.
Please take care when trying on clothes and shoes. Items with missing tags or boxes, damage, stains, scuffs, or other signs of wear may be refused or subject to a 20% restocking fee. Please keep this in mind when making your return! Feel free contact us if you have questions about making a return. We're happy to help!


How do I make an exchange?

Please place a new order immediately! This ensures the size or style you'd like does not sell out, while your return is in process. Then, follow the steps above for making a return. Once your return is received, we'll simply refund your card or PayPal. Easy!

How long will it take to process my return?

Once received, your return will be processed within 48 hours. Please be sure to follow the steps above and also include your name and invoice number with your return, to avoid any delay. Once we have processed your return, your refund will post to your account within 3-7 business days, depending on your bank or credit card. Please note that if we send you a return shipping label, the label cost ($6.50/US & variable/Int'l) will be deducted from your refund. If your return is outside our refund window (14 days from delivery) you will be issued a store credit (via discount code) within 48 hours. (For more info on how to redeem a store credit, please see Ordering & Payment.)

Can I return/exchange an online purchase at your store?

Please contact our store at nbstore@shopcalico.com if you'd like to make a return or exchange of something you ordered online. We're happy to accommodate you in every way possible, but our in-store sales team may need a heads up in order to properly process an online return.