Frequently Asked Questions
I have a gift card or store credit from your brick and mortar location. Can I use it online?
Unfortunately, in-store gift cards and credits must be redeemed in the store and cannot be used online :(
I want an item that's sold out! What should I do?
Go to the product page and sign up to receive an automatic restock notification! If the size or style is restocked, you'll receive an email alert instantly! But remember--we usually don't restock sold out styles -- so check back often and order soon, so you don't miss out on your favorites!
Do you have a real store?
Yes! You can visit our flagship store at 173 Union Street in downtown New Bedford, MA! For current store hours, click here.
Can I buy the same things I see online at the store?
Almost all our inventory is available at our store, unless other noted. Please e-mail us or call the store directly to inquire about availability of a style or size!
I ordered online, but chose "store pickup;" when will my order be ready?
We're happy to offer in-store pickup at our New Bedford, MA location! When you initially place your order, you will receive a confirmation email from our site. Please wait until you receive a second fulfillment email, along with a phone call or text, to let you know your order is ready for pickup. Most pickups are available within 24 hours. This may take more time based on store hours or stock availability. If you are wondering whether your order is ready, please call us at 508-999-4147 or email us at email@example.com.
My size is sold out in the store -- do you have more available online?
Probably not :( Our online store syncs directly with the available inventory at our store! But we might restock, so be sure to sign up for a restock alert on the product page!
How can I model for shopcalico.com?
We usually work directly with professional modeling agencies to find models for our store. But we are always on the lookout for fresh new faces! If you think you've got what it takes, fill out out model application form. If we like your look, we'll get in touch!
I want to work for Calico. Are you hiring?
We're always accepting applications at shopcalico.com/jobs! We usually post any available positions there as well!
I'm trying to checkout! Why won't my order go through?
This sometimes happens when your billing info does not match up with what your bank has on file. Try reformatting your name and address. Make sure to include apartment number. This information should match EXACTLY with what your bank or credit card has on file! If you're still having issues, e-mail us or call our New Bedford store at 508-999-4147 and we can help you complete checkout!
When will I receive my order?
Orders are generally filled and shipped within 24 hours -- usually faster! We use USPS Priority Mail so you get your order as quickly as possible! Once your order ships, you will receive an email notification containing your tracking number. Most domestic (U.S.) orders take 2-3 days to arrive. International orders take 14-21 days. In rare instances, an item may be on back order, meaning it will ship as soon as we receive it back in stock. In this case, you will be notified by email. If you need to receive your order by a specific date, please let us know in the "Notes" section at checkout, and we'll do our best to accommodate you!
Why isn't my tracking number working?
It may take up to 24 hours for your tracking number to become active on USPS.com. If you receive an error message that says your shipment is not trackable, please try again in a few hours. Also, note that International First Class packages are not trackable once they leave the US. If you'd prefer a faster service with worldwide tracking, please choose the International Priority or Express options at checkout.
I just placed an order, but I didn't receive a confirmation email... Did my order go through?
You should receive a confirmation email immediately after placing your order. If you don't receive this confirmation, please check your spam or junk mail folder. Add firstname.lastname@example.org to your safe list, so you'll be sure to get all your order confirmations and updates! You can also check the status of your order anytime by signing into your account and clicking "Order Status." Still not sure if your order went through? Call us ASAP at 508.999.4147, so we can look into it for you!
I'm paying with PayPal. Why can't I use my store credit/discount code?
You can! Sign into PayPal and approve the full amount of your order. Don't worry -- You will not be charged the full amount. You will be redirected back to our secure shopping cart where you will be able to enter your code and complete your order.
I have two discount codes -- can I use both?
Sorry, discount codes cannot be stacked.
Why isn't my discount code working?
Usually, discount codes cannot be used in combination with promotions (BOGO offers) during store-wide sales (such as Black Friday) or on sale items (items found in the sale section and/or marked with a slashed or strike-through price.) In addition, most codes can only be used once per customer. Store credit in the form of a discount code may be redeemed any time. Please contact us at email@example.com or call 508-999-4147 if you feel you have a valid discount code, but it's still not working.