I want an item that's sold out! What should I do?
Please go to the product page and vote for a restock! You'll automatically receive an email alert if the size or style you want is restocked! Your feedback also helps us to stock more of what you like! Please note that we're a small boutique (not a huge online retailer) and we buy our inventory in small batches. This means that we can't always restock styles that sell out -- so check back often, order soon, and don't miss out on your fave's!
Do you have a real store?
Yes! You can visit our flagship store at 173 Union Street in downtown New Bedford, MA! For current store hours, click here.
Can I buy the same things I see online at the store?
Please e-mail us or call the store directly to inquire about availability! Please note that we are a small boutique and like to keep our inventory unique and constantly changing. For this reason, we buy in small quantities and many of our styles sell out FAST and probably will not be restocked! (ie. If you see it in store or online, and we only have one left--buy it!)
I ordered online, but chose "store pickup;" when will my order be ready?
We're happy to offer in-store pickup at our New Bedford, MA location! When you initially place your order, you will receive a confirmation email from our site. Please wait until you receive a second fulfillment email, along with a phone call, to let you know your order is ready for pickup. Most pickups are available within 24 hours. This may take more time based on store hours and stock availability. If you are wondering whether your order is ready, please call us at 508-999-4147 or email us at email@example.com.
My size is sold out in the store -- do you have more available online?
Our online store currently syncs directly with the available inventory at our store! In rare cases, we may restock or have a return of the style you want! Let us know what you're looking for and we'll do our best to help! And don't forget to go to the product page, select your sold out size, and enter your email to vote for a restock! You'll automatically receive an email if we restock!
I have a gift card from your brick and mortar location. Can I use it online?
Unfortunately, in-store gift cards must be redeemed in the store and cannot be used online :(
How can I model for shopcalico.com?
We usually work directly with professional modeling agencies to find models for our store. But we are always on the lookout for fresh new faces! We want girls age 16-23, 5'9" or taller, and about a size 2 in dresses. If you think you've got what it takes, fill out out model application form. If we like your look, we'll get in touch!
I want to work for Calico. Are you hiring?
We're always accepting applications at shopcalico.com/jobs! We usually post any available positions there as well!
I'm trying to checkout! Why won't my order go through?
This sometimes happens when your billing info does not match up with what your bank has on file. Try reformatting your name and address. Make sure to include apartment number. This information should match EXACTLY with what your bank or credit card has on file! If you're still having issues, e-mail us or call our New Bedford store at 508-999-4147 and we can help you complete checkout!
When will I receive my order?
Orders are usually filled and shipped within 24 hours -- usually faster! We use USPS Priority Mail so you get your order as quickly as possible! Once your order ships, you will receive an email notification containing your tracking number. Most domestic (U.S.) orders take 2-3 days to arrive. International orders take 14-21 days. In rare instances, an item may be on back order, meaning it will ship as soon as we receive it back in stock. In this case, you will be notified by email. If you need to receive your order by a specific date, please let us know in the "Notes" section at checkout, and we'll do our best to accommodate you!
Why isn't my tracking number working?
It may take up to 24 hours for your tracking number to become active on USPS.com. If you receive an error message that says your shipment is not trackable, please try again in a few hours. Also, note that International First Class packages are not trackable once they leave the US. If you'd prefer a faster service with worldwide tracking, please choose the International Priority or Express options at checkout.
I just placed an order, but I didn't receive a confirmation email... Did my order go through?
You should receive a confirmation email immediately after placing your order. If you don't receive this confirmation, please check your spam or junk mail folder. Add firstname.lastname@example.org to your safe list, so you'll be sure to get all your order confirmations and updates! You can also check the status of your order anytime by signing into your account and clicking "Order Status." Still not sure if your order went through? Call us ASAP at 508.999.4147, so we can look into it for you!
I'm paying with PayPal. Why can't I use my store credit/discount code?
You can! Sign into PayPal and approve the full amount of your order. Don't worry -- You will not be charged the full amount. You will be redirected back to our secure shopping cart where you will be able to enter your code and complete your order.