FAQs

Returns & Exchanges

What is your return policy?

Calico accepts returns of any full-priced online purchase within 14 days of USPS delivery. Refunds will be issued in store credit only. If we send you a return shipping label, $9 return shipping fee will be deducted from your store credit. Sorry, no refunds.

Sale items, swimwear, and intimates (including hosiery) are non-returnable.

How do I make a return?

1. Log in to your account.
2. Select the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
6. Select a return reason.
7. Click "Submit request".

What if I need to exchange?

Unfortunately, we do not have an exchange feature, as we have very limited inventory. In order to make an "exchange," please place a new order for the size you want. This ensures your size doesn't sell out, while your return is en route. Once we receive your return, we will issue you a refund for the "exchange" order.

Orders & Discounts

How do I redeem a discount code?

Enter your code in the discount code/giftcard field on the checkout page. You'll see this on the right hand side on desktop and at the bottom of the checkout page on mobile.

When will my in-store pickup be ready?

When you initially place your order, you will receive a confirmation email from our site. Please wait until you receive a second fulfillment email, along with a phone call or text, to let you know your order is ready for pickup. We just need some time to get your order ready! But most pickups are available same day.

If you are wondering whether your order is ready, please call the store at 508-999-4147.

Did my order go through?

You will receive a confirmation email immediately after placing your order. If you don't receive this confirmation, please check your spam or junk mail folder.

You can also check the status of your order anytime by signing into your account and clicking "Orders."

Giftcards & Store Credit

Where can I find my store credit?

1. Login to your account.
2. Use the dropdown menu at the top right to navigate to your profile.
3. You can find your store credit balance under "Payment Methods" on your account page.

How do I redeem my store credit

1. Login to your account.
2. Select the items you want to buy, as usual.
3. Once you're on the checkout, use the dropdown menu under Payment Method, and select "Add Store Credit." This will bring up a window that shows your store credit balance.
4. Click "Apply Store Credit"

How do i redeem a giftcard?

Enter your giftcard number (found in your giftcard email or below the barcode on a physical giftcard) in the discount/giftcard code field on the checkout page.

You will find this on the right hand side of the screen on desktop and at the bottom of the page on mobile.

Can I use my giftcard in-store & online?

Giftcards can be redeemed both in-store and online. Follow the instructions above to redeem online or bring your giftcard or email into the store to redeem!

Please note: If you have one of our old paper gift certificates from the store, those are only redeemable in-store.

US Shipping

How much does it cost?

FREE - US Orders of $125 or more
$9 Flat Rate - US Orders under $125
$34.99 Flat Rate - 2-Day US Express Shipping

How long will it take?

Usually 3-5 days.Orders are typically processed and shipped within one business day. We ship via trackable service: USPS, Fedex or UPS.

You will receive an email notification with a clickable tracking number, once your order has been processed for shipment. Once shipped, your order will take between 3-5 days to arrive at your door. (Please note it can take several hours for your tracking number link to become active!)

What if I need it faster?

We also offer Express Shipping via UPS or USPS for a flat rate of $34.99. Express Shipping takes about 2 days to arrive. If you choose this service, we'll expedite the processing of your order and guarantee shipment within 24 hours.

How can I track my order?

You'll receive an email confirmation with a clickable tracking number, once your order has shipped. You can also track your order by signing into your account and clicking on "Recent Orders." Click the order you'd like to track, then click the tracking number to view its status. Please note that it can up to a day for your tracking number link to become active, once your order is updated.

Do you offer in-store pickup?

We do! Please select "In-Store Pick Up" at checkout. You'll receive an email, once your order is ready (usually in 24 hours or less!) We will call or text, once your order is ready for pickup.

In-store pickups must show a valid photo ID and signature to confirm pickup.

International Shipping

How much does it cost?

Canada & Mexico
Standard Shipping - $19.99 (7-21 days)

Everywhere Else
Standard Shipping - $34.99-59.99 (7-21 days, cost based on weight)

International orders are shipped via USPS First Class International (Usually delivers in 7-21 days, depending on location.)

How long will it take?

Orders are filled and shipped within 48 hours -- usually faster! You will receive an email notification, once your order has shipped. USPS First Class International can take up to 21 business days, depending on your location. Please note that International First Class shipments are not trackable, once they leave the U.S.

What if I need it faster?

We'll do our best to make it happen! Contact us for a custom quote! nbstore@shopcalico.com

Will I be charged tax or customs fees?

International orders may be subject to customs fees or taxes, which are usually based on your order's purchase price. Unfortunately, Calico has no ability to waive or alter customs charges. Please contact your local postal service for details regarding customs fees.

Why isn't my tracking number working?

International First Class packages are not trackable once they leave the US.

If you'd prefer a faster service with worldwide tracking, please choose the International Priority at checkout.