Ordering & Payment
Which payment methods do you accept?
Pay securely using Visa, Mastercard, Discover, or PayPal.
How do I redeem a discount code?
To redeem a discount code, simply enter the code in the box at checkout and click "Apply." You'll see your discount applied to your total.
How do I redeem a giftcard?
To redeem a giftcard, simply enter the code in the box at checkout and click "Apply." You'll see your giftcard balance applied to your total.
How do I redeem store credit?
Your store credit will be applied to your order automatically at checkout. If you have a remaining balance, after your credit is applied, you will be prompted to pay using either a credit card or PayPal. If you don't wish to use your store credit at this time, simply untick the store credit box, and complete checkout using your credit card or PayPal. Your store credit will be saved for next time!
I'm checking out with PayPal. Why isn't my store credit/giftcard/discount code applied to my order?
Don't worry! When you sign into PayPal, you'll see the full total of your order, before any giftcards or discounts. Your store credit or discount code will not be applied until you are redirected back to our site to complete checkout!
Can I change or cancel my order, once it's been placed?
Unfortunately, there is no way to modify an order that's already been placed. If you need to cancel or make changes to your order, please email firstname.lastname@example.org as soon as possible!
Can I place an order online and pick it up in-store?Sure! Place your order online and select "Store Pick Up" under shipping options. You'll receive an email, once your order is ready for you (usually within 24 hours or less!)